Return/Exchange Poilcy

 

To start a return or exchange click here.

To be eligible for returns, your item must be in the same condition that you received it, unused, with tags, hygiene liner, and in its original packaging. You’ll also need the receipt or proof of purchase. Exchanges + Returns need to be made within 14 days of receiving the item. Accepted Returns + Exchanges need to be shipped within 14 days of initiating. Shipping is not included in store credit.   

 At checkout, you’ll have the option to add Redo Return Protection for just $1.99.
If you add it, you’re covered! You’ll get:

• Unlimited free returns and exchanges on your order

• A pre-paid return label sent right to your inbox

• Super simple, self-serve returns through our Redo portal

We highly recommend adding Redo for peace of mind!

 

Didn’t purchase Redo? No worries!
If you didn’t opt for Redo at checkout, you can still return your item — you’ll just be responsible for the return.

Here’s how it works:

• We can provide a return label and deduct the shipping cost from your refund
  

• OR

• You can ship it back yourself using your preferred carrier

Email us at @info@naviebleu.com with your order number and we’ll get you started!

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items with deodorant stains, bodily fluid, self tanner stains, dog hair, or other damages made will not be accepted. 

Non-returnable items
Any items purchased on sale are final. 

Exchanges

If you wish to exchange a purchase please click here, after we receive your exchange, and it meets the store credit guidelines, your new item will be shipped. You can only make an exchange for a new size in the same style originally purchased. If you decided to make a return after a size exchange - shipping will not be included in store credit. 

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. Unaccepted returns will be shipped back at customers expense. If approved, you’ll be automatically notified within 10 business days.  If more than 14 business days have passed since we’ve approved your return, please contact us through our Contact Us page.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.